Vassilis, Christos, Nikos and team did a great job welcoming us. From the booking phase through our departure, they we super friendly and welcoming. Highly responsive during the booking phase, and made sure we had all the info we needed just prior to our arrival. This unique hotel is built into the hill side along the caldera that was once a volcano. It now offers pristine views of the ocean and sunsets. All the hotels in this area have many many steps, so be prepared to descend and ascend stairs on a daily basis. Villa Renos overall was excellently maintained in all aspects. Furthermore, it's right on 'the strip' so to speak where all the action is in the evening with the gelato shops, shopping, restos, bars, etc. It's location is also good as it's quite close to the central bus terminal and taxi stand, as well as where you get dropped off. Many of the streets of Fira are pedestrian only, so you have to bring your luggage from the areas where cars can access. Finally, they offered a great breakfast on a daily basis, homemade and you eat on the patio overlooking the Mediterranean. What more could you want?? Highly recommend without hesitation.