Okay I have to start by saying that the staff are brilliant, friendly and courteous (as we found everyone in that side of the island to be). So my review is not reflective of the staff, it is merely a critical eye on a resort that claims to be 5 star. First of all - a spa is advertised - they don't have one. There was some story about a woman being off etc. but the fact is - they do not have the spa pictured on their website. It's located in the town somewhere - don't know, didn't go. Parts of facility strive to be 5 star but come up short, namely - poor wardrobes, doors that don't close properly and most importantly - the air con. The air con is not what it needs to be. Again I'll stress I am being picky - but 5 star is 5 star and you expect these little things to be better. The gym is average but for a week on holiday it does the job to be fair. The biggest issue we had was the location to be honest. It's up at a height so 4 of the 7 days when you're "relaxing" at the pool - prepare to get absolutely battered by the wind. Genuinely - it's not enjoyable. The other issue with location is - to walk to the town you have to take a dirt track that goes through somebody's home / farm. They themselves were lovely as per the way of people on the island, but the track to town just leaves an awful sour taste in your mouth. I know, I know - how is that the hotels fault? - well imo a 5 star hotel should be trying to make the experience top class. They do offer a bus to town but it's a tenner a head. (It's less than 2km) Overall I was just a bit disappointed with the resort. The people were lovely but the facility is at a push 4 star! The town - I couldn't speak more highly of. The people are so nice, the quality of food etc is excellent and if you are after a relaxing, low key break - go to this area!