Wyndham Alltra Playa del Carmen Adults Only All In

⸻ I stayed at Wyndham Altra in Playa del Carmen recently and had a mix of good and not-so-great experiences. First, the good: my flight arrived early, and the front desk staff were very kind and let me check in ahead of time and use the facilities. I appreciated that a lot. The location is also great—just a short walk from Quinta Avenida, which made it easy to explore the area. That said, I wouldn’t recommend this resort for solo travelers. Even though it’s adults-only, which I liked, it really feels more geared toward couples and groups. The lobby is simple, and it’s connected to a small bar with just a few stools and a view of the pool. The main buffet-style dining room is also small, hot, and doesn’t have much atmosphere. The pool has a central bar called Agave that splits the space into two sides. Most activities happen on one side, but there are about 23 cabanas blocking the view. I ended up renting Cabana #1 for $135 on a Saturday, which included a bottle of liquor and a meal. I got the liquor—but never received the meal (ossobuco). The first server, Orlando, was great, but after his shift ended at 4 PM, I was left waiting over an hour for the next server, Oscar, to show up. For a solo guest, it just didn’t feel worth it. What surprised me most was how invisible I felt. The staff engaging with people around the pool, including the photographers, never once acknowledged me or offered to take a picture. It felt like unless you were part of a couple or a group, you were overlooked. There are four restaurants that require reservations, but no one told me the Italian one was closed on Saturday. The food overall was fine, just not memorable. Also, while this is an all-inclusive resort, I noticed a lot of the service felt tip-driven. I only had a carry-on and didn’t need help at check-in, but because I said no to the bellboy, I ended up getting lost finding my room. The same happened in restaurants—if you weren’t tipping, service could be slow or indifferent. I usually don’t carry cash at all-inclusive resorts, so this felt frustrating. I still had a nice time visiting Tulum and enjoying the sun by the pool, but I wouldn’t return to this hotel on my own. Maybe with a partner it would be different, but as a solo traveler, I just didn’t feel welcomed or valued here.

Love that it was nice and quiet . Great place to relaxed . The food tastes so good . Nothing was processed everything was so natural . The staff welcome me every single day nicely . They did a great job to celebrate my birthday as well . I love kids but this is an all Adult hotel

Great rooms. Great staff. Best food I've ever had at an all inclusive. Beach is seaweedy but every beach in Playa Del Carmen seem to be in my opinion (my fourth trip to the region).

Our recent stay at Wyndham Alltra Playa del Carmen did not meet the expectations set by its "adults-only" and "all-inclusive" branding. The guest rooms were underwhelming in both comfort and design. The closet configuration was particularly impractical—it couldn’t accommodate hanging even basic clothing items like shirts or dresses. Additionally, despite being all-inclusive, we had to request drink restocking twice in a single day, which detracted from the convenience that should be standard at this level. Service limitations were also noticeable. Breakfast required a wait of over 20 minutes to be seated, and facility operating hours were surprisingly restricted. Pools closed as early as 6 p.m. and 7 p.m., and the final bar in the lobby closed at 11 p.m., leaving no on-site entertainment or activities for guests beyond that hour. The only alternative was to leave the property and venture into Playa del Carmen, where options were often costly and tourist-centric—an added inconvenience and expense. We also encountered frequent upselling. Many international alcohol options were not included in the standard package, and additional charges were pushed heavily, particularly for cabana rentals. This repeated emphasis on upgrades undermined the resort’s promise of a truly all-inclusive experience. The beach was nearly nonexistent, and what was accessible was not well-maintained. The main pool emitted a strong odor of decaying seaweed, and cleanup efforts appeared infrequent. For a proper beach experience, we were advised to pay to access an off-site location—a significant disappointment for a beachfront resort. While the property has potential, the overall experience was diminished by operational limitations, hidden costs, and a lack of nighttime amenities. For these reasons, this will likely be our last stay at a Wyndham Alltra property. Furthermore, the experience has prompted us to reconsider returning to Mexico as a whole due to additional challenges: Sargassum (Seaweed) Issue: The ongoing seaweed problem, particularly on the Caribbean coast, continues to impact beach quality and the overall experience. This environmental issue seems unmanaged in many areas, including Playa del Carmen. Cumulative Taxes and Fees: Value-Added Tax (VAT): 16% on accommodations. Lodging Tax: Up to 10% in Quintana Roo, plus an additional 2% visitor tax. Environmental Sanitation Tax: Approximately 72.62 MXN (~$2.27 USD) per night, per room. VISITAX (Quintana Roo): 224 MXN per person for foreign tourists. These fees are not always clearly disclosed in advance and are often collected separately at check-in or check-out. In summary, we found the stay to be disappointing both in terms of value and experience. For travelers expecting a true adults-only, all-inclusive escape, this resort does not deliver.

This is a 4 star resort but their staff is a 5 Star staff! From the moment you arrive every single staff member goes above and beyond to take care of you. Gabriel, Jorge, Jamie, Leonardo, Lizbeth, Berenice, Jesus were great! Will continue going back!