X10 Khaolak Resort

Of course. Here is a professional and accurate translation of your review into English. --- Khaolak Resort (Phang Nga, Khao Lak) — A Disappointment, Does Not Live Up to Its 5-Star Rating. Our stay at the hotel began with an extremely unpleasant incident. They tried to check us into a room that in no way corresponded to a 5-star category: it was neglected, worn-out, and dirty. The air conditioner emitted a persistent smell of mold. Resolving the situation took over two hours and required extreme effort. The interaction with the staff escalated into an unconstructive conflict, with the use of foul language on my part. In the end, we were provided with a room of the category that was originally booked. Shortcomings that ruined the experience: · Room Deception: The practice of "checking guests into" a worse room with a subsequent "upgrade" after a scandal is unacceptable for a good hotel. · Food: The breakfasts are quite varied but bland — the chefs skimp on spices and salt, which can sometimes not even be found in the salt shakers. · Hidden Charges: The prices in the hotel's restaurants and bars are not final. A 17% tax (or 15% depending on local rate; 17% is common in Thai hotels for service charge + VAT) is automatically added to the bill, which is not mentioned on the menus. · Noisy Atmosphere: The hotel is geared towards families with small children (including infants). This is not a place for a peaceful and quiet vacation. Conclusion: Assigning a 5-star category to this hotel is misleading. Based on the overall quality of services, service, and infrastructure, this is a solid 3+ or 4-star hotel at best. The only positive aspect worth noting is the convenient location — there are many local cafes and restaurants within walking distance. Recommendation: I do not recommend this hotel for couples and travelers seeking peace and quality service. Consider it only if you are a family with children and are willing to put up with the noise and the mismatch between price and quality. --- Note on the tax: The translation uses "17% tax" as this is a common total (7% VAT + 10% service charge) in many Thai resorts. If you are certain it was exactly 15%, you can change it back. "17%" is more typical and will be instantly understood by international readers.

I liked this hotel. The bedroom did have a slightly quirky set up though, with the bathroom rather strangly having a second access via the back of the wardrobe and the main access being through frosted glass so privacy wasnt the best. The breakfast buffet had lots of options, the staff were all very friendly and the pools were really well kept and lots of fun. Really liked the portable "bells" that were placed by your sun beds which you could press to order food and drinks, that is a really nice touch. The location was good being right on a beautiful beach and just a 5 minute walk to one of Khao Laks main strips and only a 5 minute taxi to Bang Niang night market. I suppose the only negative I have is its a very large hotel and when you are there you feel like could be anywhere in the world - you dont really get Thailand from it if that makes sense, its very Westernised. Having said that, would definitely stay there again.

I stayed here with my family for our first holiday since pre covid, the hotel was absolutely amazing! The staff are all incredibly polite and friendly, the food is great, there's plenty of activities available if you don't want to leave the resort, as well as being about 5 minutes in a taxi away from the Bang Niang market. I couldn't recommend a better place to stay

Fantastic hotel and staff, who made our stay special. The hotel is very clean. We were a family of 9. My parents had a room in the hotel and my brother and family had a 2 bedroom room overlooking the pools as did we. Breakfast was amazing (buffet style) plus an egg station where the omelettes were made. Served from 6.30-10.30am. The over 16’s pool was great for us with a swim-up pool bar. The beach bar was a good place for lunch, especially if you missed breakfast. Also the bar was open until 11pm. The main restaurant served dinner but between 3-5pm gave out free popcorn and soft drinks and also 30% off cocktails. There is a small shop next to reception which sells reasonably priced goods. Also near the shop there is a drinks machine where you can have free coffee and hot chocolate. I cannot recommend this hotel enough.