Xeno Eftalia Resort Hotel

I was only at this hotel for a week, and unfortunately, I really regret choosing this hotel. Everything was terrible, from the food to the alcohol. So, for a 4-star hotel, I'd give it a 1-star rating just for the room itself. I went with teenage children, and they've been sleeping separately for several years. They slept in a double bed, and I slept in a single bed! Shock 1... When we went down for breakfast, it turned out they were out of pancakes, which my children love, so to be honest, they didn't really have anything to eat. Dinner was a disaster; there was nothing to eat; the selection was so poor that I was shocked. Twice that week, I returned with an empty plate, but the Russians had enough to eat because this hotel only respected guests from Russia. They had cooked food; the rest of the guests were looking for something to eat to keep themselves from going hungry. It was a shock for me when one day they were deep-frying chicken livers and hearts in oil! People don't eat things like that on vacation, right?Unfortunately, the food was terrible, and that's 50% of the holiday experience. I'd say the evening entertainment would have been good too, if it weren't for the Russians... One evening, there was a live concert and he sang maybe 3 songs in English and sang the rest of the performance to them, although the Russians were having a great time... And speaking of food, diabetics should bring their own sweeteners, because this hotel doesn't offer any, and there's absolutely nothing prepared for them. To drink, you can choose either mineral water or sugar-free cola. I even had the impression there was sugar in the cappuccino! Sweets are incredibly sweet. I once ate two pieces of cake and got so sick I had to go to sleep! So be careful! While I'm on the subject of drinking, I'll mention the alcohol. The selection is also very limited. At Allegro Inclusive, you could only drink vodka, gin, whiskey, and wine. No cool drinks, and you had to pay around 8 pounds for cool drinks. I think the owner is only interested in making money, with no humanity whatsoever... because if he were a guy with balls, our vacation and everyone else's would have been amazing, because there were really cool activities organized at the pool, and the evening entertainment was also acceptable. What I think is great about this hotel is the "organization" of birthday parties, the beautiful little cake, the fireworks, and how beautifully the table was decorated. I'd give the person who did it a raise. So, to sum up, our Turkish vacation was our second in this country and our last. I sincerely apologize if I offended anyone. I have never been and never will be racist, but after this vacation, I'm temporarily fed up with Russian language. I know that when we read other people's reviews, we take them with a pinch of salt, but let's be honest, if it were a good hotel, it wouldn't have so many negative reviews, including mine, so you have to decide for yourself whether you believe it or not.

We have just returned from our 10 day holiday at Xeno Eftallia resort and we have loved it. We did a last minute booking and read some reviews after we had booked and it made me really anxious about staying at the hotel. However, there was nothing to worry about. The hotel was beautifully clean. The room was small but perfectly adequate for what we needed and the bathrooms have obviously been updated recently. Staff were hard working and constantly cleaning and keeping the communal areas tidy and clean. The bar staff and waiting on staff were friendly but had to deal with a lot of ride customers - basic manners went a long way and we found them all to be really friendly and helpful. My 2 children enjoyed the pool area and spent a lot of time in the pool and using the slides. Food in the hotel was incredible. We will try anything but there seemed to be plenty of choice and something for everyone. Entertainment was good. The only downside, for us was the air conditioning. During the day, the hotel lobby was air conditioned and was a lovely place to sit and relax if it was too hot outside. However, in the evenings, this was switched off. Evenings were very humid and it would have been nice to have an air conditioned area to sit and enjoy the evening entertainment. Luckily for us, our room overlooked the entertainment area so we were able to go to our room if it was too humid and cool off before watching the entertainment from the balcony. One review we read suggested that loud music was played until the early hours of the morning. This was not the case. There were a couple of nights where there was loud music but this was finished by 11.30ish. We can't thank the staff at the hotel enough for making our first experience of Turkey such a positive one.

This was the worst place I stayed in, I have visited Turkey many times but this resort is something out of this world. First of all the staff are so rude I can’t explain this level of rudeness to anyone, and very little staff speak English. The shower in my room leaked I tried explaining the issue to reception to be met by Advina I think her name is, but I will call her miss Trunchaball from Matilda because that’s who she was. While telling her and explaining the issues she rolled her eyes, huffed and started serving Russian customers.She then said she will send maintenance to the room speaking to the other staff in Turkish. I may not understand Turkish but she was obviously talking about me as they both shook heads and her body language and manners clearly showed this. The maintenance man came which he couldn’t speak a word of English tried showing and explains to him what the issue was, he swapped the shower head and just put silicone down. The shower still leaked and my kids kept falling in the end I just got a mop of the cleaner because you just couldn’t win. The third night was woken up in the middle of the night by a drunken couple fighting and banging in the room next to me. This went on for over an hour the police was called and scared my children at one point I thought they were going to come through the wall. I rang reception to be told the police are dealing with this incident I was frightened to leave my room. The police turned up all noise, banging shouting, continued until another half an hour. Twice the police came to this hotel and it’s not family friendly at all. The rooms are really old small, what is advertised as a family room you don’t get you get a room and my baby travel cot was squashed against a wall and there was no room to move. The floor on the tiles had bits missing and my one year old baby kept falling over the dents on the floor. The food is shocking all cater for Russians even labelled in Russian and Turkish so if you got allergies or intolerances this is the worst place. The food is not fit to eat it all boiled and bland and the Russians just push the queue, push you out the way and they always get served first. They turn the air conditioning off in the lobby is the evening so it’s humid and you can’t sit or do anything. There was so many racist incidents and the staff just brush it off, and one girl complained and was told the Russians pay more so they get first priority over everything. The top floors smell of sewage and drainage and honestly it makes you sick, you get the odd whiff of it around the hotel makes you sick. If your Russian this hotel is for you and they don’t cater and hate the British , breakfast doesn’t even have a toaster there’s one panini maker which you can use to make toast but it’s always dirty and if your a vegetarian you won’t be able to use it, no omelette maker just your traditional Russian breakfast and some cereal so I didn’t eat breakfast at all. Some many instances where the Russians got aggressive and hotel security come to break fights up, and men and Russian women squaring fighting with each other. The bar staff attend to all the needs of the Russians only, and the British are served in a rush to get the Russians served quicker. The entertainment is all in Russian and catered just for Russians only. Worst place in the world needs shutting down . One staff called bezya is lovely she’s young and can speak English so she will tell the staff bits to help you that’s all. Fatima the cleaner helped me she tried to help kept asking her for mop because of the shower Also don’t book with love holidays the rep don’t help you, Won’t help with any issues you have. It was the worst ten days of my life I was ready to come home after I checked in

I have been visiting Antalya for a long time. But this year I chose the most terrible hotel that can exist there. Such arrogant behavior from the staff and terribly impolite, let's not forget that they don't know a word of English. The rooms are very old, they smell of mold everywhere. The food was very rarely good, there is no ice cream as it should be in every all inclusive, you have to go to the beach at a special hour to get it and I was with two small children! The burgers that were offered during the day with old potatoes that are also given to children were terrible, the only tasty thing was the woman who made güzleme! They never had ice for my drink, even the staff told me to go buy it in the store!?!?! And on top of that you pay €10 per person for Wi-Fi that doesn't even work! My worst impression was from the staff who nag at me no matter what I said! In the end, £3000 for the worst summer spent in Antalya, we went out to eat almost every night because the food was terrible! We will definitely never visit this hotel again and will return to where we were well welcomed with delicious food and a normal all inclusive!