Yotel Miami

Im always taken care at this place. They remember me from prior visits. Top service and great accomodations. Clean, well located. Grest pool and restaurant and bar. Although they dont offer parking the garage a block up from the hotel is a great deal.

The price of the stay is quite reasonable, but they charge a $40 resort fee just because they have a pool and provide two beach towels... I understand that this resort fee is common, especially in areas near the beach in Miami, but in this hotel it just seems like a way to make some extra money.

We stayed May 8 before a cruise. The hotel itself is nice. I didn’t particularly care for the tiny shower and bath room. Felt like a port a potty and port a shower. Be warned it’s very expensive to get a drink in the bar, cost us $64 for two drinks and there’s no food at all after 10 pm which was bad for us since our plane didn’t land until almost 10 pm putting us there to late to get food. I tried ordering uber eats and the food never did show up. Now that we are home I realize my credit card number was jacked by an employee and was used today, over one month after our stay. I tried multiple times to contact the hotel. I was transferred 3 times, told twice that they couldn’t help me and then when transferred to the manager the phone just rang with no answer. So be very careful if you stay here!

My actual stay at YOTEL Miami was solid — the location was convenient, the room was nice, and overall, I enjoyed my time there. Before this recent experience, I would’ve considered staying again. But after what happened post-checkout, I’m not so sure I would return. I stayed at YOTEL for a work trip and needed an invoice to expense the charges through my company. What should have been a simple request turned into a frustrating and exhausting experience. I called the hotel nine times over four days just to get two invoices and an explanation for a charge that appeared on my credit card. Each time, someone answered the phone and told me they’d “put in a request” and that I’d receive the invoice in the next 10 minutes — it never came. One employee even told me someone from the hotel would call me directly, but that follow-up never happened either. It got to the point where I felt like I was just being given the runaround. Eventually, I connected with an employee named Elsa. She was the only person who took the situation seriously. Elsa listened, understood my frustration, and went the extra mile to help me get the information I needed. She was a standout example of what hospitality should be. To make matters worse, I later learned I was charged for something I shouldn’t have been, which added to the frustration. Bottom line: YOTEL needs to seriously revisit its customer service process. Asking for an invoice is a routine part of business travel — it shouldn’t require multiple phone calls, vague promises, and days of waiting. If this is what guests can expect post-stay, it could easily turn repeat customers away.

Downtown Miami best location ever ! Very convenient Very clean, modern style awesome !! Mattress not so good but all is great People awesome !! ***** 5 stars