We booked the hotel for the first leg of our visit to Tulum, however, we were deeply disappointed by the room. As the property is in the jungle, it’s expected that there will be insects. However, there were LARGE and SEVERAL insects in the
… Show more room + bathroom including animal droppings on the bed — this place is soooo dirty! Noticed a hole in the ceiling where all the animals were coming in. We called security as reception closes at 6pm. Additionally, the hotel management was incredibly unhelpful especially when we decided to check out and could not get a taxi as the hotel is far out of town from Tulum was in the middle of nowhere with no reception. We walked to the main road and eventually got reception and managed to get a taxi. Also the taxis rip you off and the hotel should work out a price as the hotel is far from everywhere. Show less